Shipping & Returns

Our Policies and Guarantees

Returns Policy

We want you to be happy with every order, every time! We understand that buying online can be tough — you can’t hold, feel, or try it on. So if your item is too big, too small, too heavy, or simply not what you expected, we’re here to help.

  • Standard Returns: Items may be returned in like-new condition within 15 days of receipt for a full refund. If returned after 15 days but within 30 days, a store credit will be issued.

  • No returns after 30 days.

  • Shipping charges are non-refundable. If an item is returned, the original shipping cost will be deducted from your refund.

  • Custom and personalized items (e.g., size, name, initials, stamps) and any items sold under our Custom Listings tab are non-returnable unless we made an error.

  • Christmas Orders: We accept returns on non-custom Christmas gifts for 10 days after December 25, 2025. These returns will receive store credit only.

  • Items must be in unused, like-new condition. We reserve the right to refuse returns that show signs of wear or do not meet the criteria above.

  • Due to the nature of leather, slight variances in color and texture are normal and not considered defects.

If you need to return an item, please contact us at tammy@ozarkmountainleather.com within five days of receiving your order to obtain return instructions.

Shipping

  • Free shipping is offered on most U.S. orders and shipped via USPS Ground Advantage, which typically takes 7–14 business days as of 2025 to arrive to its destination (Monday–Friday, excluding holidays).

  • Shipping times may be slower during holidays. We are not responsible for delays caused by carriers.

  • We currently ship within the U.S. and select international destinations. If your country is not listed, please contact us for a shipping quote.

  • We are not responsible for any duties, taxes, tariffs, or brokerage fees imposed by your country on international orders.

Business Days: We are closed on weekends and major holidays. So:

  • If an item says “7–10 business days,” that usually means about 2 weeks or less.

  • If it says “12–14 business days,” expect about 3 weeks or less.

Note on Shipping Costs:
As a small business, we cannot negotiate the discounted rates that large retailers enjoy. Expedited services are offered at the carrier’s published rate based on your location. We hope to grow and offer better rates in the future — thanks to your continued support!

Shipping Insurance

Once your package leaves our facility, it becomes the responsibility of the carrier (USPS or UPS). We cannot be held liable for lost, damaged, or stolen items caused by third-party shipping errors.

Please also note that we are not responsible for packages once they leave our facilities, so we encourage you to order early to ensure timely delivery for all your gift-giving needs.

As a measure of added protection, we offer optional shipping insurance at checkout, which provides:

  • Coverage for damage, theft, or loss in transit

  • Reimbursement or replacement of your order if something goes wrong

Our Free Shipping option includes $100.00 of insurance coverage for U.S. addresses. If your order is over $100.00 in value, we strongly recommend selecting additional insurance during checkout for full coverage.

If you opt out of insurance, we unfortunately cannot offer further assistance in the event of lost, damaged, or stolen shipments.

If you have any questions about insurance or shipping options, please don’t hesitate to reach out.