Our Policies and Guarantees
Returns Policy
We want you to be happy with every order, every time! Buying online is tough; you can't hold it or feel it and try it on. So if you find that the product is too big or small or too heavy or just not for you, please contact us. Our return policy is simple: Returns must be in the same, like new, condition as sold within 15 days of receipt for a full refund. Store credit will be issued if the customer returns the item after 15 days. No returns after 30 days. All returns must be in like-new condition. Sorry, no refunds on shipping. If an item is returned, we will deduct the shipping cost from the total. If there is a problem with your item, please contact us as soon as possible. We strive to give excellent customer service and will work with you to resolve the issue. All custom orders are final and not returnable unless we have made an error. For Christmas orders, we can accept returns on non-custom items for ten days after 12/25/2024. Refunds for Christmas orders will be in the form of store credit. We reserve the right to refuse returns that show signs of wear or do not meet the criteria above.
Due to the nature of leather, there may be some variances in color and texture.
If an item needs to be returned, please contact us at tammy@ozarkmountainleather.com within five days of receipt of the item. Obtain return shipping instructions from Ozark Mountain Leather.
All returned items must be in new and unused condition. If an item is personalized in any way (size, name, initials, custom stamps), we can not accept returns unless we make a mistake. We can not accept returns on gift cards and gift certificates.
Shipping
Most of our items are shipped for FREE in the United States. We usually ship via USPS mail. Items typically ship out Monday - Friday, excluding holidays. Insurance is offered on all orders for an additional charge. Shipping times during the holiday season may be slower. We are not responsible for slow delivery times. We do offer other options in most cases. We currently only ship to the USA and a handful of other countries, but if you are from another country that is not listed and you are interested in our products, please contact us to give you an accurate shipping quote. International shipping times vary, and we are not responsible for slow shipping times. We are not responsible for any duty fees your country may charge for the shipment.
Insurance
We can not be responsible for what happens to shipments once they leave our facility. Those shipments then become the responsibility of the carrier and the customer. Once we hand the order to a third-party logistics carrier, USPS or UPS, we can't be accountable for the mistakes or errors of a third party.
As a measure of added security, we offer shipping insurance at checkout. This valuable service can cover unforeseen circumstances such as lost, damaged, or stolen packages. In such cases, the insurance can either refund you or place a new order on your behalf, ensuring your satisfaction and peace of mind.
If shipping insurance is opted out of, we, unfortunately, can't do anything to assist you further. Please contact us if you have any questions.