Shipping & Returns

Shipping & Returns

At Ozark Mountain Leather™, every item is handcrafted with care in our family workshop in Northwest Arkansas. We take great pride in our workmanship and want you to be completely satisfied with your purchase. If you ever have a question or concern about your order, please contact us. We are committed to providing exceptional customer service and will always do our best to make things right.

Shipping

Processing Time

Most orders are handcrafted after they are placed. Our current production time is displayed on each product page and may vary depending on the season or the complexity of your order.

Ready-to-Ship items typically ship within 2–3 business days.

Once your order ships, you will receive a shipping confirmation email with tracking information.

Shipping Insurance

Most orders shipped within the United States include up to $100 of carrier-provided insurance at no additional cost. The amount of included coverage may vary depending on the shipping service selected.

For higher-value orders, additional shipping insurance is available during checkout and is strongly recommended. Purchasing additional insurance helps protect your investment if your package is lost or damaged during transit.

Once your package has been accepted by the shipping carrier, delivery is outside of our control. If your package is lost or damaged during transit, please contact us as soon as possible.

If your shipment is insured, we will gladly assist you in filing a claim with the shipping carrier and work with you to resolve the issue as quickly as possible.

If additional shipping insurance was declined and the value of your order exceeds the included carrier coverage, we will still do our best to help locate the package or work with the shipping carrier. However, Ozark Mountain Leather cannot guarantee reimbursement or replacement for any uninsured portion of a package that is lost, stolen, or damaged after it has been accepted by the carrier.

Returns & Exchanges

Custom & Personalized Items

Because the vast majority of our products are handcrafted specifically for each customer, custom-made and personalized items are not eligible for return, exchange, or cancellation once production has begun, except in the event of our error or a manufacturing defect.

This includes, but is not limited to:

  • Personalized rifle and shotgun slings

  • Bible and book covers

  • Laser engraved items

  • Hand-stamped items

  • Custom leather bags and accessories

  • Custom listings

  • Any item made to your specifications

Please carefully review all measurements, spelling, names, initials, dates, artwork selections, hardware choices, thread colors, and other customization options before placing your order. Ozark Mountain Leather is not responsible for errors in information submitted by the customer during the ordering process.

If we make an error or your item arrives with a manufacturing defect, please contact us. We will gladly repair, replace, or otherwise resolve the issue.

Bible & Book Cover Measurements

Our Bible and book covers are handcrafted using the measurements submitted with your order.

For the best fit, we strongly recommend measuring your actual Bible or book using the measuring instructions provided on our website. Dimensions found on publisher websites, retailer websites, or online product listings are often approximate and may not reflect the actual exterior dimensions of your Bible or book.

Please measure the outside dimensions of the actual Bible or book that will be placed inside the cover, including:

  • Height

  • Width

  • Thickness (spine)

Because every cover is made specifically for your measurements, covers made using incorrect customer-provided measurements are not considered manufacturing defects and may require the purchase of a replacement or applicable remake and shipping charges.

Standard (Non-Custom) Items

Non-custom, non-personalized items may be returned within 15 days of delivery for a refund to the original payment method.

Returns requested between 16 and 30 days after delivery may be eligible for store credit at our discretion.

Returns are not accepted after 30 days.

Returned merchandise must:

  • Be unused and in original condition.

  • Include original packaging whenever possible.

  • Show no signs of wear, damage, or alteration.

We reserve the right to refuse any return that does not meet these requirements.

European Union Customers

Customers located in the European Union may have certain consumer rights, including a 14-day right of withdrawal for eligible non-custom products under applicable law.

However, this right generally does not apply to goods that are made to the customer's specifications or are clearly personalized, including the majority of products sold by Ozark Mountain Leather.

Eligible non-custom items may be returned in accordance with applicable European Union consumer protection laws.

Damaged, Defective, or Incorrect Orders

Please inspect your order upon delivery.

If your order arrives damaged, defective, or you believe you received the wrong item, please contact us within 5 days of delivery.

Please include:

  • Your order number

  • A description of the issue

  • Clear photographs of the item and its packaging

We will review your claim promptly and work with you to determine the appropriate resolution.

Return Shipping

Unless the return is due to our error or a manufacturing defect:

  • Customers are responsible for return shipping costs.

  • Original shipping charges are non-refundable.

  • If your original order qualified for free shipping, our actual outbound shipping cost may be deducted from your refund where permitted by law.

We recommend using a shipping service that includes tracking and insurance, as Ozark Mountain Leather is not responsible for returned packages that are lost or damaged in transit.

Refunds

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds are generally processed within 5–7 business days to your original payment method. Depending on your financial institution, it may take additional time for the refund to appear on your account.

Shipping charges are non-refundable except where required by law or when the return is the result of our error.

Order Changes & Cancellations

Because most of our products are handcrafted after an order is placed, we begin preparing materials shortly after your purchase.

If you need to change or cancel your order, please contact us as soon as possible.

Requests received before production begins can usually be accommodated. Once production has started, changes or cancellations may not be possible, particularly for custom or personalized products.

Natural Characteristics of Leather

Leather is a natural material, and no two hides are exactly alike.

Variations in color, grain, texture, wrinkles, scars, stretch marks, and other natural markings are part of the beauty and character of genuine leather and are not considered defects.

Because every item is individually handcrafted, slight variations from photographs may occur.

Christmas Gift Returns

Eligible non-custom items purchased as Christmas gifts may be returned for store credit within 10 days after Christmas Day.

Custom and personalized products remain non-returnable unless they arrive damaged, defective, or incorrect due to our error.

Questions?

If you have any questions about your order or need assistance with a return, please contact us before returning any merchandise. We are always happy to help and will do our best to resolve any concerns. Please reach out at Contact@OzarkMountainLeather.com

Thank you for supporting our family business. We truly appreciate your trust in Ozark Mountain Leather.