Our Policies and Guarantee
We want you to be happy with every order, every time! Buying online is tough; you can't hold it or feel it and try it on. So if you find that the product is too big or small or too heavy or just not for you, please contact us. Our return policy is simple: Returns must be in same, like new, condition as sold within 15 days of receipt for full refund. Store credit will be issued if customer is returning the item after 15 days. No returns after 30 days. All retruns must be in like new condition. Sorry, no refunds on shipping. If there is a problem with your item please contact us as soon as possible. We strive to give excellent customer service and will work with you to resolve the issue. All custom orders are final and not returnable unless I have made an error.
Due to the nature of leather there may be some variances in color. For holsters the look may vary based on the size and style of gun the holster was made for.
If an items needs to be returned. Please contact us at Contact@ozarkmountainleather.com within 5 days of receipt of the item. Obtain return shipping instruction from Ozark Mountain Leather.
All returned items must be in new and unused condition. If item is personalized in any way we can not accept returns unless we make a mistake. We can not accept returns on gift cards and gift certificates.
Most of our items are shipped for FREE in the United States. We usually ship USPS mail. Items usually ship out Monday - Friday excluding holidays. Insurance is offered on all orders for an additional charge. We usually only ship to the USA and Canada but if you are from another country and are interested in our products please contact us so we can give you an accurate shipping quote. All Canadian shipments ship via First-Class Package International Service via USPS. Normal delivery time varies from 10 to 20 days depending on location and season to Canada.